REFUNDS & DAMAGED ORDERS

Because Salsa Parm is a refrigerated, perishable food product, we cannot accept returns or exchanges after an order has been delivered or picked up.

DAMAGED, INCORRECT OR MISSING ORDERS

We want every order to arrive in excellent condition. If your order arrives damaged, leaking, incorrect, incomplete or with another quality concern, please contact us within 24 hours of delivery.

Email luccascucina@gmail.com with:

• Your name
• Your order number
• A description of the problem
• Photographs of the package, shipping label, jars and any visible damage

After reviewing the issue, Lucca’s Cucina LLC may provide a replacement, partial refund or full refund, depending on the circumstances.

CANCELLATIONS AND CHANGES

If you need to cancel or change an order, please contact us as soon as possible. We can only cancel or modify an order before it has been packed or shipped.

LOCAL PICKUP ORDERS

Please wait until you receive confirmation that your order is ready before arriving for pickup.

If you are unable to pick up your order within the expected timeframe, contact us at luccascucina@gmail.com. Because Salsa Parm is perishable, pickup orders that are not collected may not be eligible for a refund.

REFUNDS

Approved refunds will be returned to the original payment method. Your bank or financial institution may require additional time to post the refund to your account.

Please do not discard a damaged product or its packaging until we have responded, as photographs or additional information may be required.